Shipping & Return

* In-stock products are ready to be shipped in 1-3 working days, generally handmade items are ready to be shipped in 7-14 working days
* All of the bags will be shipped from Italy
EU/ UK/ Switzerland:
- Free Shipping 
- Orders over €150: Free Shipping
- Orders below €150: express shipping from €23.9
- Orders over €180: Free Shipping
- Orders below €180: express shipping from €23.9
If you are located out of the areas above, please contact us for shipping :

                                              Return Policy

If for any reason you are not satisfied with your purchase you have the possibility of returning the products. We offer you 15 days of return from the day you receive your package. Please note that the product should be returned unused and with SOOK original labels. Products returned without labels or products that are not in the same condition as they were received, may risk depreciation.

As soon as we have processed your return, we will send a confirmation by e-mail, and we will refund the amount to the payment card you paid with. We will refund the full amount of the returned item(s), but not the original shipping costs, and you are responsible for the return cost of shipping.


These conditions we can accept return or exchange: 1> Quality problem  2> Received wrong item

We suggest customers to double check the size & design before purchase. Please note that we do not accept refund request because customer didn't read the product description.

You may also require us to send you detailed photo before your purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, please contact us at

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15% Off Plant-Base code: SUS24
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